Terms & Conditions
TERMS AND CONDITIONS OF THE ONLINE STORE
§1
GENERAL PROVISIONS
1. These Terms and Conditions set forth the rules for making purchases in the Sensi Materie online store – www.sensimaterie.com from Iga Majorek, conducting sole proprietorship business under the name: “Studio Iga Majorek” with its registered office in Wrocław (50-109) at ul. Kiełbaśnicza 29/4, NIP [Tax Identification Number]: 9730912729, REGON [National Business Registry Number]: 389774409.
2. Terms used in the Terms and Conditions mean:
a. Customer – a natural person (with full legal capacity) or a legal entity that has made or intends to make a purchase in the Sensi Materie online store. A Customer may be both a consumer and an entrepreneur,
b. Seller – Iga Majorek, conducting sole proprietorship business under the name: “Studio Iga Majorek” with its registered office in Wrocław (50-109) at ul. Kiełbaśnicza 29/4, NIP [Tax Identification Number]: 9730912729, REGON [National Business Registry Number]: 389774409,
c. Store – the online store maintained by the Seller at www.sensimaterie.com,
d. Consumer – within the meaning of the Polish Act of 23 April 1964 – Civil Code – a User who, as a natural person, performs a legal transaction not directly related to their business or professional activity. For the purposes of these Terms and Conditions, Consumers also includes sole proprietors entering into contracts that are not of a professional nature resulting from the subject of their business activity,
e. User Account – an account in the Store assigned to a given Customer, containing the data provided during registration,
f. Terms and Conditions – this document together with all attachments thereto.
3. The Store offers retail sales of wooden and stone furniture intended for domestic use via the Internet. The above products are available through the Store in the form of ready-made items, made-to-order items, or personalized items.
4. Detailed information about the products is available on the website at www.sensimaterie.com and is also provided via e-mail at the Seller’s e-mail address.
5. The Customer may contact the Seller by mail at the address indicated in point 2b, electronically at the e-mail address: info@sensimaterie.com, and by phone at: + 48 797 848 748.
§2
TERMS OF SERVICE
1. In order to place an order through the Store, the Customer must meet the following technical requirements: a. have a computer, laptop, or any other device connected to the Internet;
b. have access to electronic mail;
c. use a web browser (it is recommended to use the latest version),
d. use a minimum screen resolution of 1024x768,
e. enable cookie storage in the browser,
f. have JavaScript support enabled.
2. The online store provides electronic services in the form of: a. an order form,
b. a product inquiry form,
c. a newsletter,
d. a contact form.
3. The Store does not charge any fees for the provision of the above services.
4. The above services are provided for an indefinite period of time. The Customer may at any time, without stating a reason, withdraw from a given service by sending an appropriate e-mail to the Seller’s e-mail address. The Customer may withdraw without stating a reason from the agreement for the provision of any of the services within 14 days of the date of placing the order in the manner described above.
§3
ENTERING INTO CONTRACTS
1. The contract is entered into by and between the Seller and the Customer.
2. All prices provided on the Store website are gross prices (inclusive of VAT) expressed in Polish zlotys. Product prices do not include shipping costs.
3. Where applicable to a given product, the Seller exercises due diligence to ensure that product photographs accurately reflect their color, character, texture, and condition. Product colors in photographs may differ slightly from reality due to, among other things, differences in the resolution, calibration, and brightness of the Buyer’s computer screen on which the photographs are displayed, or the use of a camera flash. For this purpose, the Store provides, in addition to the photograph, a description of the product and its color. In case of any doubt, please contact the Seller in advance.
4. Orders may be placed via the Store’s website using the order form (without registration). The Seller does not conduct telephone sales; however, it is possible to place an order via e-mail.
5. To make a purchase, the Customer selects the products of interest in the Store by clicking the appropriate button. After finishing the selection of products, the Customer proceeds to the tab where they specify the method of delivery and payment.
6. The Customer then clicks the “Check out” button, which redirects the Customer to a page containing information about the order being placed. This information includes, among other things: a description of the main characteristics of the ordered goods, the total price inclusive of taxes and delivery charges, and the Customer’s data as provided in the order form.
7. In order to place an order, the Customer is required to confirm the order by clicking the “Pay now” button located below the order summary.
8. By clicking the “Pay now” button, the Customer acknowledges that placing the order entails an obligation to pay.
9. The sales contract is entered into at the moment the Customer confirms the order, i.e., at the moment of clicking the “Pay now” button.
10. After the Customer places an order, the Seller sends an e-mail confirming that the order has been accepted for fulfillment, along with details regarding its processing, including among other things: a description of the main characteristics of the ordered goods, the order fulfillment timeframe, the total price inclusive of taxes and delivery charges, and the Customer’s personal data as provided in the order form.
11. The content of the contract is recorded, secured, and made available through: a. making these Terms and Conditions available on the Store’s website,
b. recording the content of the contract in the Store’s IT system.
12. The Seller reserves the right to refuse to fulfill an order under a sales contract in the event that the Customer’s contact and address details are found to be untrue.
13. In the case of a made-to-order or personalized product, the Customer makes the purchase via e-mail and communicates the order instructions to the Seller in the same manner.
§4
PAYMENT TERMS AND METHODS
1. The website provides payment for orders through an external payment provider (prepayment), in the forms offered by that provider.
2. The entity responsible for payment intermediation is the provider of the Shopify Payments tool, i.e., Shopify Inc., a Canadian corporation with its registered office at 151 O’Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8 and PayPal.
3. For orders placed via e-mail, payment for the order is possible via bank transfer to the Seller’s bank account number (prepayment).
4. The Customer is required to make payment within 3 business days from the date of purchase.
5. In the event that a refund is required for a transaction made by the Customer, the Seller will process the refund to the same payment instrument used by the Customer to make the payment.
§5
DELIVERY METHODS AND COSTS
1. The Customer bears the costs of delivery of the ordered products to the destination.
2. Products are delivered to the indicated address within the European Union. Delivery charges for products are listed in the Store and in the e-mail confirming the acceptance of the order.
3. The Seller offers the following product delivery methods: a. shipment carried out by a freight/transport company.
4. The order fulfillment time is up to 16 weeks from the date the payment for the ordered goods is credited to the Seller’s account (or, in the case of payment by credit card, from the moment positive payment authorization is obtained).
5. The delivery methods offered by the Seller do not include carrying the product into the Customer’s premises.
§6
RIGHT OF WITHDRAWAL
1. The provisions contained in this section constitute rights granted exclusively to the Customer who is a Consumer.
2. The Consumer has the right to withdraw from the contract entered into with the Seller within 14 days of the date of receiving the shipment or personally collecting the goods, without stating a reason.
3. The Customer may submit a statement of withdrawal from the contract using the withdrawal form found at the end of the Terms and Conditions, either by mail to the address: ul. Kiełbaśnicza 29/4, 50-109 Wrocław, or to the contact e-mail address: info@sensimaterie.com.
4. Submitting a statement of withdrawal without using the form does not affect the validity of the withdrawal. For the withdrawal to be effective, it is sufficient to send the statement before the deadline expires.
5. The Seller promptly confirms receipt of the withdrawal statement by e-mail (to the address provided when placing the order).
6. In the event that a statement of withdrawal is submitted, the contract is considered not to have been entered into.
7. The Consumer should return the purchased products within 14 days of the date of sending the withdrawal statement to the Seller’s address. The product should be returned to the following address: Iga Majorek, ul. Kożuchowska 10A, 65-364 Zielona Góra.
8. The Consumer should secure the returned product in a manner that prevents it from being damaged.
9. The Consumer bears the direct costs of returning the purchased products.
10. The Consumer is liable for any diminishment in the value of the item resulting from use that goes beyond what is necessary to establish the nature, characteristics, and functioning of the item. In order to establish the nature, characteristics, and functioning of the goods, the Consumer should handle and inspect the goods only in the same way they would be able to do so in a brick-and-mortar store.
11. The Seller is obligated to promptly, no later than within 14 calendar days of the date of receiving the Consumer’s withdrawal statement, refund to the Consumer all payments made by the Consumer, including the cost of delivery of the product (excluding any additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method available in the Store). The Seller processes the refund using the same payment method used by the Consumer, unless the Consumer has explicitly agreed to a different refund method.
12. The Seller may withhold the refund of payments received from the Consumer until the product is received back or until the Consumer provides proof of its return.
13. The right of withdrawal does not apply to contracts: a. in which the subject of the performance is a non-prefabricated item, produced according to the Consumer’s specifications or serving to satisfy their individualized needs,
b. in which the subject of the performance is goods that, after delivery, due to their nature, become inseparably combined with other items.
§7
LIABILITY FOR CONFORMITY OF PERFORMANCE WITH THE CONTRACT (COMPLAINTS PROCEDURE)
1. The Seller is obligated to provide services and goods in conformity with the contract. The Seller has a legal obligation to deliver goods free of defects.
2. The rules governing the Seller’s liability to the Consumer under contracts obligating the transfer of ownership of goods to the Consumer are regulated by Chapter 5a of the Polish Act of 30 May 2014 on Consumer Rights.
3. With regard to complaints, the Consumer may exercise the rights granted to them under the provisions of the Polish Act of 30 May 2014 on Consumer Rights, including in respect of the lack of conformity of the goods with the sales contract.
4. The Seller is liable to the Consumer for any lack of conformity of the goods with the contract that exists at the time of delivery and becomes apparent within two years of that time, unless the shelf life of the goods, as indicated by the Seller, is longer. Before the expiry of the above period, the Consumer may notify the Seller of any identified lack of conformity by sending an appropriate message using one of the means of contact with the Seller referred to in §1(5).
5. The Seller confirms receipt of the complaint and requests the Consumer to promptly deliver the non-conforming goods to the Seller in order to address the complaint.
6. In the event that the complaint is not upheld, the goods will be returned along with an opinion as to the grounds for rejecting the complaint.
7. If the Seller fails to respond to the Consumer’s complaint within 14 calendar days of the date of delivering the complaint, it is assumed that the Seller has accepted the Consumer’s complaint and their demand.
8. A Customer who is not a Consumer may exercise the rights available to them from the Seller under the warranty for defects, on the terms set out in Article 556 et seq. of the Polish Civil Code. The Seller is liable to a Customer who is not a Consumer if the sold product has a physical or legal defect (warranty).
9. The Seller is liable under the warranty if a physical defect is identified before the expiry of two years from the date of delivery of the goods to the Customer who is not a Consumer.
10. A Customer who is not a Consumer loses their warranty rights if they did not inspect the item within the time and in the manner customary for items of that type and did not promptly notify the Seller of the defect, or – in the event that the defect only became apparent later – if they did not notify the Seller promptly upon identifying it.
§8
CONTRACTS ENTERED INTO ENTREPRENEURS PLACING ORDERS FOR PROFESSIONAL PURPOSES
1. The provisions of this section apply exclusively to contracts entered into with Customers who are entrepreneurs placing orders for professional purposes.
2. Placing an order on behalf of a legal entity or an organizational unit without legal personality is equivalent to a declaration that the person placing the order is authorized to represent the entity on whose behalf the order is placed. Placing an order without the relevant authorization will result in the liability of the person placing the order for any damages arising from that fact.
3. The entrepreneur is required to inspect the shipment delivered to them by the carrier in the customary manner, and in the event of a shortage or damage to the product, is obligated to take all steps aimed at establishing the carrier’s liability.
4. The Seller reserves the right to terminate the contract entered into with an entrepreneur within 14 days of the date of its conclusion without stating a reason.
5. Any and all disputes arising from the performance of the contract entered into between the Seller and the entrepreneur will be resolved by the court having jurisdiction over the Seller’s registered office. Polish law is the applicable law.
§9
OUT-OF-COURT DISPUTE RESOLUTION
1. In order to resolve a dispute arising in connection with purchases made in the Store, the Consumer may seek assistance from the following institutions prior to bringing a case before a common court: a. using the permanent consumer arbitration court referred to in the Polish Act of 15 December 2000 on the Trade Inspection, by submitting a request for resolution of a dispute arising from a sales contract,
b. applying to the Regional Trade Inspection Inspector with a request to initiate mediation proceedings for the amicable settlement of the dispute,
c. seeking assistance from the district or municipal consumer ombudsman or a civic organization whose purpose is the protection of consumer rights.
2. Detailed information on the possibilities available to the Consumer for out-of-court dispute resolution and the availability of procedures is available at the registered offices and on the websites of institutions such as the Trade Inspection, district (municipal) consumer ombudsmen, civic organizations dealing with the protection of consumer rights, and the Office of Competition and Consumer Protection.
§10
FORCE MAJEURE
1. In exceptional circumstances beyond the Seller’s control (e.g., natural disasters, epidemics, strikes, serious disruptions to the supply or operations of courier companies), the fulfillment of an order may be delayed or prove impossible.
2. In the situation referred to in paragraph 1, the Seller will promptly inform the Customer of the impact of the above-mentioned circumstances on the fulfillment of the order.
3. If fulfillment of the order proves impossible for the reasons indicated in paragraph 1, the Seller is authorized to cancel the order in whole or in part, while simultaneously processing a refund to the Customer for the unfulfilled part of the order, no later than within 14 days.
§11
FINAL PROVISIONS
1. The Seller reserves the right to amend these Terms and Conditions due to changes in applicable law or changes in the manner of entering into and performing contracts. Such changes will not affect orders and contracts that have been placed, are being fulfilled, or have been completed.
2. Matters not regulated by these Terms and Conditions are governed by generally applicable law, in particular the Polish Act of 23 April 1964 – Civil Code, and the Polish Act of 30 May 2014 on Consumer Rights. The applicable law for the sales contract is Polish law, unless the law applicable in the Consumer’s place of residence regulates their rights in a manner more favorable to the Consumer.
3. These Terms and Conditions are effective as of 01.05.2026.